VIJAY K. KITTUSAMY

Phone: (813) 922-1814/ E-mail: vijay813rf@gmail.com

US CITIZEN

 

OBJECTIVE

 

Highly skilled, well detailed oriented, and diligent worker ready to take on a challenging position in IT industry with an emphasis on total communications, strong teamwork, and portray as a good role model with management of all respective businesses.

 

 

JOB HISTORY

 

STS Telecom ( Worked on project supporting AT&T)  Jan 2013 till Dec 2013

 

Tools: used Actix Analyzer, Wind catcher, TEMS, MapInfo.

 

·         Drive test data analysis by checking RSSI/RSRP/RSRQ/Tx Pwr, latency, throughput etc.

·         Interference analysis.

·         Working on daily basis to improve the Accessibility and Retain ability of worst performing sites.

·         Worked on the sites with high blocking and suggest changes like HW addition and Traffic balancing.

·         SC/PN planning, Downtilt etc.

·         RF Propagation ,Site Survey , Path Loss etc

·         Site survey AZi check, DT check. Various losses

·         TEMS HSDPA configuration and setup

·         Post processed data using various software for network optimization

·         Performed in-building coverage surveys

·         Collaborated with RF Engineer-Network sales support to resolve customer issues

 

Corinthian Colleges, Inc. – Tampa, Florida                                          09/2009 – 06/2011

Team Lead / Admissions Representative

Ø       Act as first point of contact for prospective students considers enrolling.

Ø       Mentor students from the application process through the first quarter of enrollment.

Ø       Prepare all requested tracking forms accurately and on time.

Ø       Maintain accurate knowledge of the College’s programs, student services, and other changes per business needs.

Ø       Assisted students with enrollment process.

Ø       Worked effectively with appropriate cross-function departments to ensure each student’s experience with the college is professional, service-focused, and productive.

Ø       Top Performer on the team.

 

Alltel Wireless – Tampa, Florida                                                        08/2008 – 09/2009

Technical Support Representative

Ø       Troubleshoot technical issues with wireless customers.

Ø       Network provisioning of calling features and activation of new and/or additional lines.

Ø       Suggestive selling of wireless strategic products and services to benefit new and existing clients of both consumers and businesses.

 

Verizon Data Services of India, PVT, LTD. – INDIA                            05/2007 – 04/2008

Business Analyst Manager / Sales Operations Manager

Ø       Managed and supervised a team to listen to 300-500 pre-recorded Fiber Solution Center (FSC-IVR) Voice Portal calls on a weekly basis.

Ø       Presented issues from the listened calls to the developing team in Tampa, FL office in order to improve the self-serve in the IVRU system.

Ø       Achieved the target objective goal from 4% to 20% improvement in the FSC Voice Portal.

Ø       Thru teamwork, our Voice Portal project has saved Verizon $16.5 million US dollars.

Ø       Assisted Verizon Telecom of Tampa, FL in setting up offshore sales team project in Hyderabad, India with company named Nipuna - A Satyam BPO.

Ø       Provided sales trainers with knowledge in Verizon products including FiOS.

Ø       Provided sales trainers with effective sales strategies and methods.

Ø       Gave an overview of American culture in order to ease and increase sales productivity.

Ø       Monitored and evaluated the sales trainers on one to one to increase sales productivity.

Ø       Conducted daily team meetings prior to the end of the shift as a learning tool to overcome obstacles for the next working day.

 

Verizon Telecommunications – Tampa, Florida                                          08/1998 – 03/2007

Sales Ambassador / Repair Specialist

Ø       Analyzing and troubleshooting problems with consumer and business customers in regards to voice and DSL issues.

Ø       Network provisioning and activation using inner software systems such as ACD, NOCV, AAIS, and STORC.

Ø       Motivated and trained co-workers and management in effectively selling of Verizon product and services.

Ø       In the Sell One More Program, have generated over $8 million US dollars in revenues.

Ø       Top Sales Performer in the Call Center.

Ø       Top Salesmen in the Verizon Sell One More Program from 1999-2006 (consecutively) in the Southeast region for Resolution Repair Center.

Ø       Verizon Hall of Fame Member consecutively from 1999-2006

Ø       Recognized as Sales Ambassador in Verizon Resolution Repair Center (VRRC)

 

EDUCATION

Ø       Tampa College – Brandon, Florida                                                        05/1994

Ø       Associate Science Degree

Ø       LaSalle Computer Learning Center – Tampa, Florida                           

Ø       Windows Server 2012                            to be completed by:                            11/22/2013

Ø       Windows 7 Operating System                                                                      07/13/2013

Ø       CompTIA Network+                                                                                     02/12/2013

Ø       CompTIA A+                                                                                                  11/15/2012

 

Ø        

 

TECHNICAL / SOFTWARE SKILLS

Ø       Knowledge in Verizon inner software systems includes AAIS, STORC, NOCV, V-Repair, CAD, Cofee, TPX, SSP, EROES, IVAPP, and ECPS Lite.

Ø       Knowledge in Alltel Wireless inner software systems includes Alphaview, Brew, VII, ESM, Fusion, CCC, AAA, WTSI, Ericcson (GUI), Targus, Verisign, MR, WIG, Ewallet, TMS, ESPA, Crossroads, Itrac, Brightpoint, and XBM.

 

LEADERSHIP ACTIVITIES

Motivated Verizon co-workers including management personnel to sell Verizon's strategic product and services to increase revenues of both consumers and businesses alike.

 

COMMUNITY ACTIVITIES

Ø       Active Life member of TAMAUSA, local Indian Tamil Group (Tamil Sangam Federation of Tampa, Florida)

Ø       Active Life member of SNEHAM, local Indian Tamil Group focusing on childrens Indian education and entertainment.

 

HONORS AND AWARDS

Ø       Top Salesmen in the Verizon Sell One More Program consecutively from 1999-2006 for the Southeast region.

Ø       Verizon Hall of Fame Member consecutively from 1999-2006.

Ø       Sales Ambassador in Verizon Resolution Repair Center (VRRC).